24 Money Back Guarantee & Refund Policy

Refund Policy: 24 Hours 

At JELLY SALES / my5lines.com, we want to ensure that you are 100% happy with your purchase. If you have any technical or sales queries, do not hesitate to contact us. However, if you feel the service you purchased are not the best fit for your requirements and you attempted to resolve issues with our support staff, we want to make things right. Take note of our billing name STAR IMAGE will appear on your billing statement. 

Although we’d love to know where things went wrong, or how we can improve, follow the steps below for a full refund within 24 hours of your date of purchase. if the 24 hour has been passed and you have a problem you can contact any time via our email, via ticket on your account, to fix your problem. We will work to fix any issues you have, but also will refund unused time of your service account. Once you log in the account is active and time starts from that date. Any activated account will be prorated for refund. You also agree that Star Image/my 5 lines/Jelly Sales has the right to charge the card and you are the owner of the card/account. If you file a chage back against our company you agree to pay all fees associated with this. If you do not agree to terms and conditions of refund do not place an order.  

Once you requested a refund you can’t subscribe again to our service at any time in the future

Requesting a Refund

Follow the steps below to get your refund request sent to us:

use the contact form or ticket system to request the refund.
use the same email address you use to buy our services.
include your invoice number or account number in your request. Please allow up to 48 hours for response, our billing team will respond.