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FAQ
EXTERNAL TV refers to Internet-based Television where internet is used to deliver TV programs & Videos that are either live or on demand.
WE RECOMMEND USING AN OUTSIDE SOURCE TO USE THE SERVICE FOR THE BEST CONNECTION. Examples: fire stick, onn android box (cost 19.98) android phonesÂ
smart tv’s and roku devices are not a recommend source of service due to memory and instability of processing.
As with any device you will need to preform a weekly clean up of your devices.Â
- cache files (DO NOT CLEARE CACHE DATA)Â and force close the app.
- unplug power supply to your internet equipment and device.
- Restart your internet allow it to reconnect to supplier
- reconnect one home device at a time to power supply and restart.Â
In most cases this will correct any errors you are getting by restoring a clean internet connection and cleaning up the memory on your device. please do these steps before contacting support.Â